Terms & Conditions

Slimz Online Store


1. General

1.1 For purposes of these General Terms and Conditions and elsewhere on the website, "“XS Health”" means “XS Health” Offers (Proprietary) Limited, Reg nr: 2015/38473/07 “XS Health”'s head office is located at Office Ba1, Bio-Park Building ,The Innovation Hub , Pretoria, South Africa; email address: info@xshealth.co.za.


2. Application

2.1 These General Terms and Conditions will apply to any and all agreements and legal relations pursuant to which “XS Health” acts as supplier of items.


3. Product specifications; pricing; typographical errors

3.1 “XS Health” will not be required to execute an order or compensate a buyer for any loss if “XS Health” made an error when presenting the item, formulating its characteristics or stating its price, and i) it should have been clear to the buyer that such involved a printing error; or

ii) if the buyer should not, under the circumstances, have reasonably relied on “XS Health” delivering quoted item, with stated characteristics, at this price.


4. Prices

4.1 Products sold by “XS Health” are billed in Rands and include VAT.


5. Market

5.1 Items are currently delivered to buyers in the Republic of South Africa. Purchase agreements are concluded with natural persons not acting in the course of a profession or business only. Therefore any VAT charged will not at any time be refunded.


6. Costs of Delivering the Items

6.1 All prices of the items posted on the website are exclusive of delivery costs.

6.2 Delivery costs will be stated separately when settling the order and may vary daily and for each order.


7. Delivery and Delivery Period

7.1 “XS Health” shall endeavour to supply the items ordered, provided that “XS Health” has such items in stock, to the delivery address within 5 - 10 working days of the order confirmation and the required receipt of payment. Prior to delivering an order, the buyer may be contacted to verify the correctness of the order. This may cause some delay in delivery. When registering, buyers must state a telephone number on which they can be reached during the day (such as their number at work or a mobile phone number), so that the delay, if any, will be as short as possible.

7.2 The delivery periods referred to above are of an indicative nature only. Should any order not be delivered within 30 days, the buyer will be entitled to cancel the order at no charge.

7.3 “XS Health” shall arrange delivery by post or dispatch orders in any other way, at “XS Health”'s sole discretion. Note that a signature will be required for receipt of all residential deliveries.

7.4 “XS Health” may dispatch the delivery in parts, however, any extra costs for such additional deliveries will be borne by “XS Health”.


8. Stock Availability

8.1 Stock on offer is limited. “XS Health” shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, “XS Health” shall only be liable to refund monies where it is unable to fulfill orders at advertised prices.


9. Payment

9.1 Payment is accepted via credit card (Visa or Mastercard). Online credit card transactions will be acquired for “XS Health” Payfast. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website. Users may go to their website (www.payfast.co.za) to view their security certificate and security policy. Customer details will be stored by “XS Health” seperately from card details which are entered by the client on Payfast secure site. “XS Health” takes all reasonable steps to scrutinise all transactions to prevent attempted fraud and a transaction may be refused if “XS Health” is not satisfied with its legitimacy.


10. Agreements of Sale

10.1 Placing an item in a shopping basket, or adding it to a wishlist without completing the purchase cycle, does not constitute an agreement of sale between “XS Health” and the purchaser. Users cannot hold “XS Health” liable if such items are not available when the purchase cycle is completed; and “XS Health” may remove such an item from the shopping basket if no stock is available. An agreement of sale between “XS Health” and a user only comes into effect if and when a credit card authorisation is received from the issuing bank. “XS Health” reserves the right to refuse to accept and/or execute an order without giving any reasons. “XS Health” also reserves the right to in its sole discretion cancel orders in whole or in part as circumstances dictate, in which event “XS Health” shall only be liable to refund monies already paid by the user.


11. Returns / Refunds Policy

11.1 “XS Health” shall return products or refund customers in accordance with Sections 55 and 56 of the Consumer Protection Act 68 of 2008 and its Returns/Refunds Policy set out below.

11.2 Products may not be returned unless the incorrect product has been supplied or the product is damaged or faulty upon delivery. In such an instance “XS Health” will exchange the product on condition that

(i) the product is returned in its original condition - including packaging, documentation, warranty cards, manuals and accessories and

(ii) the customer returns the product within seven days of receipt and confirms same by sending a written notice to info@xshealth.co.za (within abovementioned seven day period).

(iii) All returns must be shipped freight (and insurance) prepaid. The onus is on the customer to ensure that the goods returned are received by “XS Health” within 10 days of written notice. On receipt and acceptance of returned product “XS Health” will make all reasonable effort to exchange said product, but if replacement is not possible “XS Health” will refund the purchase price, including delivery cost. Such amount will be refunded within 30 days of cancellation, beginning on the day written notice was given.


12. Standard Warranty Policy

12.1 “XS Health” provides a 2 week warranty on all products sold on its website against defects or poor quality from the date of delivery.


13. Applicable Law

13.1 This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.


14. Restrictions on Sales

14.1 Alcohol & Tobacco products: Alcohol and tobacco products are not sold to persons under the age of eighteen years.


15. Personal Data

15.1 “XS Health” shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.

15.2 “XS Health” will store the data provided by buyers in a data file. Such data will be used to execute buyers' orders and will be kept as long as necessary to handle any complaints about the execution of an order. No data will be passed on to third parties if such should jeopardise the buyer's privacy.


16. Changes To Agreement

16.1 “XS Health” may, at its sole discretion, change this agreement or any part thereof at any time without notice.


17. Intellectual Property Rights

17.1 All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to “XS Health” and as such are protected from infringement by local and international legislation and treaties.


18. Domicilium

18.1 “XS Health” chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature PO BOX 13983 ,HATFIELD ,0028 South Africa.



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Telephone: 086 722 76 92

Email: info@xshealth.co.za

Address: The Fields, 1066 Burnette Street Hatfield, Pretoria 0067



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